40 COMPLAINTS PER DAY FROM BUJANOVAC, PRESEVO AND MEDVEDJA

16. February 2011.

Bujanovac – The Office of the Republican Protector of Citizens for Bujanovac, Presevo and Medvedja receives from the citizens around forty complaints per day. The complaints most often refer to the operation of state administration and to the exercising of rights to the old-age pension and disability insurance. Maja Zlatkovic, a counselor at the Ombudsman’s office in South Serbia, says that complaints of the citizens from those three municipalities aren’t different from those lodged by the citizens from other parts of Serbia. She also says that during an eight months’ long operation of the Ombudsman’s Office in South Serbia, only one ethnic-related complaint was received. The said complaint was lodged in Bujanovac.

“The citizens mostly complain against the exercising of their rights to personal documents and passports, as well as against state administration’s reticence and prolongation of legal procedures“, Ms Zlatkovic said.

There are two employees at the Republican Protector of Citizens’ Office in South Serbia. They are in their Bujanovac office, which is located in Bujanovac’s municipal building, on Mondays and Thursdays. Their Presevo office is located on the premises of the Coordination Body’s Office in Presevo, where they are on Wednesdays and Thursdays. They’re in their Medvedja office, which is located at Medvedja’s community center, on Fridays. The Republican Ombudsman’s Office for Presevo, Bujanovac and Medvedja is the only Ombudsman’s office outside Belgrade.